Niall Cluley: Global HR Director at Fitness First discusses triumphs and challenges

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I was absolutely delighted to welcome Niall Cluley, Global HR Director, to the latest Engage HR Forum, which, with over 30 had the highest attendance yet. Word is getting out!  I’ve had some fantastic feedback from everyone, so we know we’re doing this right and our attendees are really getting something very special out of our forums.

 

Whilst our guests enjoyed fresh fruit, croissants, coffee – and a cheeky bacon bap or two, Niall talked candidly about how he first joined Fitness First 5 years ago as global head of talent, after initially approaching the CEO as a member, when he became frustrated with the group who he saw as focusing more on sales than service.  Niall led the development of the organisation’s people strategy through its global rebrand and transformation programme; becoming Global HRD 2 years ago.

 

During his presentation, which was peppered with impromptu questions and discussions from our guests, Niall talked about how the rise of the low-cost gym, and ‘wearable’ technology – such as the fitbit and other fitness apps – has affected the way gyms have had to think about how they procure and retain members.

 

Not afraid to open up about all aspects and challenges faced in his role, Niall discussed the frustrations involved in spearheading a global re-brand across different countries with extreme geographical and cultural diversities; all of which affected decisions on the brand logo, aspirational slogans, and uniform.

 

Rounding up the forum, our resident solicitor, Malcolm Scott Walby, briefly discussed the importance of the human aspect in being a good boss, and how getting to know your employees on a personal level can help you understand and iron out any issues in the workplace well before legal action is required.

 

As I said previously, I continue to have the most fantastic feedback after our HR Forums, and so I’ll leave you with some of those quotes and a reminder that, these forums are about you, the HR leaders that make your company or business run smoothly from behind the scenes, and so please do not hesitate to get in touch and discuss any subjects which you feel we could be covering which will help you in your job.

 

Resize_Niall Cluley“Informal, informative, open debate and genuine interest in learning and sharing experiences.  Well organised, a lovely group of people, topped off by a great choice of breakfast snacks.” Niall Cluley, Global HR Director, Fitness First.

“The most recent meeting presenting by Niall Cluley, Gloval HR Diurector of Fitness first, was a great example of how HR can successfully drive and enable change in an organisation. The talk was informal and participative, and as always from these events, I walked away feeling inspired to consider how some of these work practices could be translated into my own HR processes in the future.” – Andrea Finnagin, Data Harvesting.

“Great HR forum run by Engage at The Cliff in Canford Cliffs.  One of the best networking events for HR professionals, or those responsible for HR in their business, in the area.  The last event saw Niall Cluley from Fitness First talk us through the change program undertaken over the last 18 months – the highs and lows and how they got engagement from the team.” – Sue Kerr, Reality HR.

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Date for your diary

Our next HR Forum is on 22nd September, where our guest speaker, Jo Kane from Trailblazers will be presenting on resilience, mind-sets and stress management.  As this is a vast subject, we are keen to hear from you what you would like Jo to concentrate on, so please do get in touch.

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